Exchange & Refund Policy
Your satisfaction matters deeply to us. Please read our exchange and refund protocols carefully before placing your order.
Exchanges
We gladly accept exchanges within 48 hours of delivery, strictly in the following cases:
- You received the wrong size, colour, or article (SKU) from what was ordered
- The item arrived with a manufacturing defect or damage from our end
Eligibility: the item must be unworn, unwashed, and in its original condition and packaging, with proof of purchase.
Refunds & Cancellations
We do not offer refunds on purchases, and orders cannot be cancelled once placed — each piece enters production for you.
In the rare case an item reaches you damaged or defective from our end and an exchange is not possible, a resolution will be offered once the item is safely returned and inspected.
Colour & Alterations
Colour match: slight variation between screen colours and the actual fabric is natural due to lighting and display settings, and does not qualify as a defect.
Alterations: re-alteration of stitched articles is available at a flat charge of PKR 2,500, plus delivery.
How to Initiate a Request
Compile Details
Gather your order number, a brief note on the concern, and clear photos of the item and its packaging.
Get in Touch
Reach us within 48 hours of delivery through email or WhatsApp using the buttons below.
Resolution
Our team will review your request and reply with return instructions and next steps within 2–3 business days.